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本标准规定了钟表售后维修服务的术语、基本内容和要求,以及投诉处理、服务评价和持续改进的相关要求。
本标准适用于钟表生产型企业、销售服务型企业和独立钟表维修者的钟表售后维修服务。
This standard specifies the terms,basic contents and requirements for the aftersales repair service of clocks and watches,and the relevant requirements for complaint handling,service evaluation and continuous improvement.2
This standard is applicable to the aftersales repair service of the clock and watch producers,sales companies and independent watch and clock repairers.2 NOTE The application of this standard does not intend to change the rights and obligations formulated in the relevant laws and regulations of the State